FAQs

How can I pay for my order?
We accept payment by all major credit and debit cards and PayPal. Some payment methods may not be available in certain parts of the world.

Which currencies do you accept?
Transactions at Shopbravado can be made in Pounds Sterling, Euros or US Dollars. You can select your currency in the toolbar at the top of the page.

Which credit or debit cards do you accept?
We accept all credit cards issued by Mastercard, Visa, and American Express. There are country restrictions for some cards which prevents customers in a very limited number of countries using their card online.

How do I use my discount code?
If you have a discount code, enter it during checkout on the Manage Your Cart page. The discount will be automatically applied to value of the goods in your cart.

When do you take the payment for my order?
All credit card and debit card transactions are debited during the shopping cart process.

Which countries do you deliver to?
We deliver to the UK, Europe and Worldwide. If your country is shown in the country drop-down list on the Manage Your Cart page then we can deliver to your address

How will I know when my order has been dispatched?
As soon as your order has been dispatched, an automated email will be sent to the email address you provided during checkout.

Can you deliver to a different address?
Yes, you can specify a delivery address which is different from your billing address. You could have your order delivered to your place of employment or to a friend or neighbour who will be in to accept the delivery.

How soon will I get my order?
All orders will be delivered to you by Royal Mail post in the UK and by airmail to all other destinations. If you are in the UK we aim to have your order with you within 5-10 working days of the acceptance of your payment. Delivery outside the UK may take up to 10 days following the date of dispatch.

My order hasn't arrived yet - what do I do?
If you've had an email to say that your order has been dispatched and you've not received it within the schedule shown on the delivery terms page, contact your local postal delivery office as they may have your goods there. Customers outside Europe should wait two weeks and then contact their postal delivery office. If your order still doesn't turn up, contact Customer Services who will investigate for you.

What is my username and password for the Members Section?
Your username is the email address you signed up with, your password is the one you chose when you signed up to the Members Section. By signing up to the Members Section you will be able to see the progression of your order, as well as see an overview of all orders you have placed.

I'm having problems placing my order.
If you have a problem at any point before entering your credit or debit cards details you can simply start again with your order. You can use PayPal as a guest with your card, even if you don't have a PayPal account. If you have already entered your credit card or debit card details we recommend that you contact us and we will investigate.

Can I change or cancel an order after I've submitted it?
If you wish to cancel or change an order and you have already submitted it, please contact Customer Services at the earliest opportunity who will arrange to change or cancel the order. You cannot cancel an order directly via the website.

I haven't received an email confirming my order
The most common reason for not receiving a confirmation email is that your email address was not entered correctly. If you wish to be certain that we have received your order, please contact Customer Services.

How accurate are the product images on the site?
The images used on this site are composite images. Due to the high number of design and colour variations, the images are created by computer. However, we believe they are a faithful representation of the actual product. Exact colour representations are subject to the settings of the viewing device.

How accurate are the sizes listed on the site?
The sizes we show are those supplied my the shirt manufacturer. The shirt sizes given in the Size Guide show actual width and length measurements in centimetres.

Can I return my order?
Shopbravado offers a money back guarantee on all its products. If you buy anything and decide within 7 days that you don’t want it all you have to do is send it back to us in mint, unworn condition and we’ll refund you the cost of the items. The cost of returning the goods is your responsibility. Please ensure you get a proof of posting as we cannot be held responsible for goods lost in transit. If the goods you received are damaged on arrival or we have sent the wrong item, then return postage costs will be refunded. Please be aware, however,that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage. Please see our Returns page for full details.

What should I do if my goods were damaged in transit?
Occasionally goods may get damaged in transit. If you discover something in your order is damaged you should use the returns form section on your order's delivery note to return the items back to us so we can arrange for a replacement or refund.

What should I do if some of my order is missing?
If you discover that some of your goods are missing, please contact Customer Services.

What should I do if you've sent me the wrong goods?
If you discover that your goods are incorrect, please contact Customer Services. Returns can be made to the returns address on your order‘s delivery note, but please don‘t just send an item back without first contacting us.

How can I tell if an item is in stock?
If a product has a ‘Add to Cart’ button it should be in stock and available for dispatch, though sometimes we may discover later that the item is in fact out of stock. If this happens we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item and the related shipping costs.

Do you share my personal information?
We do not supply you personal information to any third parties except when it is required by law (for example to the police when dealing with fraudulent orders). We do not allow third parties access to our customer list and certainly would never consider selling your details to anyone else.